mc19's Privacy Policy

mc19 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information we collect when you use mc19's website and services, how that information is used, who it is shared with, and what your rights are.

By using this website or creating an account, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please do not use our services.

mc19 collects various types of information to provide its services. The categories of that information are described below:

1.1 Registration and Identity Information

When you create an account or log in to mc19, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or identity verification documents (where applicable)

1.2 Financial Information

We collect your payment-related information for deposits and withdrawals. Payment methods currently accepted at mc19 are: bKash, Nagad, Rocket, and bank transfer. Financial information is processed directly through encrypted channels and stored securely.

1.3 Technical and Browsing Information

When you use mc19, certain technical information may be collected automatically, such as:

• IP address and device type
• Browser type and operating system
• Session data and cookies
• Page views, clicks, and time spent on the site
• Referral source (where you came from before reaching our site)

1.4 Communication Information

When you contact our support team via live chat or email ([email protected]), the content of that conversation may be recorded in our system — for the purpose of improving our service.

mc19 uses collected information only for specific and legitimate purposes. The main use cases are listed below:

• To manage account creation, identity verification, and the login process
• To process financial transactions (deposits and withdrawals) and to prevent fraud
• To verify users' ages — only those aged 21 or above may use mc19
• To improve service quality, fix bugs, and develop new features
• To provide customer support and resolve issues
• To inform you about relevant offers and updates (if you have given your consent)
• To meet legal obligations and cooperate with authorities
• To analyze user gaming behavior as part of responsible gaming management

mc19 may share your personal information in limited and specific circumstances only with the parties described below:

3.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and related banking services to complete financial transactions. This sharing takes place only through secure and encrypted methods.

3.2 Technology Service Providers

Certain trusted technology partners — such as cloud hosting and security service providers — may access data to a limited extent for the technical operation of the site. They are bound by privacy agreements set by mc19.

3.3 Legal Obligations

Information may be disclosed to authorities pursuant to a court order, investigation, or applicable law. In such cases, mc19 will make every effort to notify you, to the extent permitted by law.

3.4 Game Software Providers

Limited session and gameplay data may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming for the operation of their games. This information is used solely to ensure game services function properly.

Cookies and similar tracking technologies are used on the mc19 website. Cookies are small text files stored in your browser that help improve your experience on the site.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Used to remember language preferences and user-specific settings.
• Analytics cookies: Used to understand which parts of the site are most frequently used. This data is collected in anonymized form.

4.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some important features of mc19.

mc19 follows industry-standard security practices to keep your information safe:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored as encrypted hashes — never in plain readable form
• Financial information is processed through secure payment gateways
• Server access is controlled and regular security audits are conducted
• Automated monitoring systems are active to detect suspicious activity

5.1 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted.

5.2 Response to a Data Breach

Should a data breach occur, mc19 will notify affected users as quickly as possible and take the necessary corrective action.

As a user of mc19, you have the following rights:

6.1 Right to Access Your Information

You can find out at any time what information mc19 holds about you. To do so, email [email protected].

6.2 Right to Correct Your Information

You have the right to correct any inaccurate or outdated information in your account. This can be done through your account settings or by contacting support.

6.3 Right to Delete Your Information

In certain circumstances you may request that your information be deleted. However, due to legal obligations or ongoing transactions, it may not always be possible to delete certain information immediately.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications from mc19, you can opt out at any time through your account settings or by sending a request to [email protected].

6.5 Right to Lodge a Complaint

If you have any concerns or complaints regarding the protection of your information, contact us directly at [email protected]. We are available 24/7 to assist you.

mc19 is intended only for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information is present in our system, it will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects their child is using mc19, please contact us at [email protected].

mc19's payment gateways and game software providers may have their own privacy policies. We are not responsible for the data practices of those third parties. We therefore recommend reading the relevant provider's privacy policy before using their services.

mc19 may update this privacy policy from time to time to keep pace with changes to its services and legal requirements. For significant changes:

• The update date at the top of this page will be changed
• Registered users will be notified by email or via a site notification
• Continued use of the service after a change takes effect will be considered acceptance of the new policy

You can stay informed about the latest privacy policy by visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please reach out to us through the following:

• Live Chat: Use the site's live chat for direct assistance 24/7
• Email: [email protected]
• We provide support in both Bengali and English